Liberty High School Alumni
Bethlehem, Pennsylvania (PA)
Mark Bear
Liberty High School
Class of 1978
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MARK'S PROFILE

First Name | Mark |
Last Name | Bear |
Graduation Year | Class of 1978 |
Gender | Male |
Current Location | Baton Rouge, Louisiana |
Hometown | Bethlehem, Pennsylvania |
Relationship Status | Married |
About Me | I currently have a full-time Consulting Firm which engages in the following: Corporate Recruiting, Headhunting, Training, and Coaching. Furthermore, my organization trains staff for retail automotive franchises irregardless of the brand affiliation. My organization's training platform comprised of deliverables, ensures dealerships will retain quality sales consultants due to the methodology utilized. We model the way while allowing each student to actually experience what we teach, thereby reinforcing the concepts we teach them during their training. Furthermore, our organization provides product knowleger on all General Motors branded vehicles due to my previous experience with a General Motors dealer prior to my working as a contractual employee on the Standards for Excellence Initiative. Our trainees upon completion of training consistently out-perform those individuals trained by other organizations as well as those not receiving any training at all. Our organization also focuses on the concept of making customers completely satisified when purchasing or servicing their vehicle. Further, our sales process encompasses those elements which assist customers in being completely satisfied while meeting manufacturer standards. As a result, dealers utilizing our training organization ensure that they will always meet or exceed manufacturer expectations. Finally, our organization teaches the concept of micro-branding in contrast to macro-branding. We feel that macro-branding, while essential, does not necessarily translate into making customers completely satisfied with the selling or service process. As a result of this flawed thinking, many manufacturers spend inordinate amounts of resources in order to create a branded image of the products they sell. In contrast, we believe that the only impression a customer has regarding any brand is the experience which is provided him or her in the dealership context. In a similar vein, we do not believe that making a customer completely satisfied automatically leads to that particular customer being loyal to a specific dealership. This is why we feel micro-branding is an essential part of the training deliverables we provide. Our organization's current retention rate for individuals placed in dealerships exceeds industry average and the average tenure for our trained students at dealerships is approximately two years while consistently outperforming those individuals not exposed to our trainign model. If interested in receving more information, please contact me at drbearphd@aol.com. I look forward to serving your training needs! I am a Contributing Editor to bloggingblue.c...(read more) |

Class of 1978 Alumni and Other Nearby Classes
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Class of 1965

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Class of 1985

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Class of 1961

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Class of 1981

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Class of 1981

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Class of 1977

Barbara Schreiber
Class of 1970

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Class of 1964

Ana Brito
Class of 1998

Charles Sweigard
Class of 1972

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Class of 1981

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Class of 1959

Joan Kettering
Class of 1963

Joanne Barber
Class of 1964

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Class of 1960

Amanda (amy) Schatz
Class of 1970

Patricia Sanders
Class of 1974

Claire Coleman
Class of 1938

Lori Maio
Class of 2000

Rachel Rine
Class of 1994

Harold Erney
Class of 1961

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Class of 1992

Gary Fiegel
Class of 1979

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Class of 2009