Dave Berry

Santa Monica High School

Class of 1970

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Dave Berry - Class of 1970 - Santa Monica High School

First Name	Dave
Last Name	Berry
Graduation Year	Class of 1970
Gender	Male
Current Location	Colorado Springs, Colorado
Hometown	Los Angeles, California
Relationship Status	Divorced
About Me	David Berry OBJECTIVE To obtain a Support Engineer position where I can utilize my skills and experience as a computer call center support technician for the benefit of the company to achieve a new level of professional excellence. SUMMARY OF QUALIFICATIONS 16 years IT experience including the installation and support of Windows 95/98/2000 Pro, XP/Vista/ Windows 7 workstations, Macintosh OS7/8/9/X, Sun OS 5.9 (SPARC) Solaris 9 software and hardware, Red Hat, Suse, and Ubuntu Linux. Provided technical support directly to both internal and remote customers. Dell certified laptop repair technician including assembly, diagnosis, parts allocation, quality assurance audit inspections, and post repair testing for Dell Latitude, 3000/3200, 5000 and 7000 series laptops, and IBM/Acer Hammer series laptops. Director of Information Services Design Group Printing network administrator, director of information services Hardware and Software support, training, purchasing, workstations and servers Rampage/Agfa, Sun Unix file server and tape archive, Rampage NT RIP Server, NT mail server, OpenVMS DEC Server, Windows Thru XP, Mac 8 thru OSX., 300 user network system admin. Purchasing and leasing of all computer and telephone related hardware, software, licenses, and training material. Special project manager responsible for software and hardware to fulfill customer production requirements. Managed workflow for graphic design staff and sales department. EMPLOYMENT HISTORY: City of Los Angeles Community Development Department (Dec 05 to Apr 11) IT Instructor - Desktop Support Technician Information Services ramp up for City of Los Angeles Community Development Department Homeless Job Portal. Project Data Capture, File Servers, Windows XP pro Vista and Windows 7 desktop support and MS Office 2007 and 2011. Control access to City of Los Angeles ISIS Integrated Services Information System. Issue and track client services via bar coded ID cards. Generation of monthly client services activities based on card scanning reports. Provided TCP/IP admin of staff and client computers and admin of file and print servers for staff domain. Assisted with mapping of database files to case manager computers. Implemented deskside and telephone support for case managers. Handled breakfix support for job portal computers and printing network and Ghost image and backup fileserver for Access 2007 database. Involved with computer basic boot camp 8 hours each Saturday for clients’ introduction to e-mail, resumes, voicemail and job searching. 20th Century Fox/Unisys (Oct 04 thru Jan 05) Desktop Support Technician Responsible for deskside hardware/software/NetWare support for computer network serving over 500 users of Windows and Mac OS. Repaired and supported Xerox and HP LaserJet printers. Provided support for Macintosh Mac Mail, Entourage, Adobe ATM, Photoshop support for Mac OS 9/X, PC support for Windows XP pro and unique studio images. Installed system software for Crystal Reports and Final Draft. Provided data recovery for studio hard drives. Creation of VPN access connections for studio executives. iFilm/OTX (July 04 thru Jan 05) Customer Service Manual decoding/coding of movie premier customer survey sheets. Create codes, read and coded survey forms, input codes into Excel spreadsheets for movie studios market research test audiences prerelease feature films. The Kemtah Group Inc / HP (May 04 thru June 04) Migration Technician HP contract on site network inventory surveys, data backups and migration, upgrades to Windows XP. Provided user follow up and support for Wells Fargo Home Mortgages. Implemented hardware surveys prior to system wide upgrades to Windows XP. Did migration of all user data files Ghostcast or CD image of hard drives and reconfigure system user files. Provided migration upgrade deskside user support. Design Group (Sept 01 thru May 04) Information Services Manager Administered the following: hardware/software support for 100 PCs, 40 Macintoshes, NT mail server, Sun Enterprise 450 Unix Server, SunSoltice, SunSolaris Sun OS 5.9 (SPARC) Solaris 9, DLT4 Tape Archives, Disaster Planning and Data Recovery, DEC OpenVMS Server, OS2/Warp Server Hosted Voicemail PBX, Windows95/98/2000 pro/ XP pro workstations, Rampage/Agfa Iris/ Sherpa process MacOS 7 thru X, Support for Access, Filemaker Pro, Photoshop, Acrobat, Quark, MS Office, Quickbooks Pro, day to day operation and management of network, voice mail, user support, and graphics art. Managed 300 employee telephone network voicemail boxes, long distance access, internet access, e-mail, hardware and software updates and software license librarian. Stream International (Aug 00 thru Aug 01) Desktop HSB Support Call Center Engineer Dell Computer Home and Small Business Software and Hardware Support Call Center Optiplex and Dimension series desktop computers. Took approximately 50 calls per shift, diagnosing hardware and software problems. If unable to correct issues over phone, dispatched parts or on-site service and providing every aspect of warranty repair work. Software support for OEM Windows 98/ME/2000, MS Office XP bundled products. Diagnosis of customer concerns relevant to replacement of parts or onsite repair under warranty control. Solectron Global Services (Sept 99 thru July 00) Helpdesk Technician Factory Trained Diagnostic Technician in the Dell and IBM laptop repair sections. Performed QA Auditor diagnosis, disassembly and repair Dell Latitude, 3000, 3200, 3500, 5000, 7000, 7500 series laptops, IBM/Acer Hammer 1, 2 and 3 laptops, parts allocation, and assembly. Creative Computers (Dec 97 thru Sept 99) Computer Hardware and Software Sales Associate PC Mall/Mac Mall/Datacom Mall Outlet store hardware retail sales associate and software presales configuration of PC's and Macintosh computers, printers, scanners, and accessories. Anything MAC of Memphis (Dec 97 thru May 03) Software/Hardware Consultant Computer consulting including hardware and software post sales support and pre-sales configuration. Onsite hardware troubleshooting, software support, installation of network routers and...(read more)